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Since 2011, at Tech Revamp, our experts have taken pride in being able to provide solutions to a variety of different technologies. We have a wealth of experience in the information technology field. We are ready to find the solution best fit for your needs. We provide our clients with the high-quality and reliable service they need. We build mutual trust with our customers and offer fair prices. As a result, customers and Tech Revamp staff enjoy working together.

IT service packages:

Basic

Features

    IT service management for up to 25 users/devices.
    Support for up to 10 network devices.
    Support for up to 25 Office 365 users.
    Security management.
    Firewall configuration and rule management.
    Office 365 administration.
    Standard business hours support (e.g., 9 a.m. - 5 p.m., Monday - Friday)

Pro

Features

    IT service management for up to 50 users/devices.
    Support for up to 25 network devices.
    Support for up to 50 Office 365 users.
    Security management.
    Firewall configuration and rule management.
    Office 365 administration.
    24/7 support, including weekends and holidays.

Premium

Features

    IT service management for up to 100 users/devices.
    Support for up to 50 network devices.
    Support for up to 100 Office 365 users.
    Security management.
    Firewall configuration and rule management.
    Office 365 administration.
    Custom IT strategy planning sessions.
    Priority response time for critical issues.
    24/7 support, including weekends and holidays.

With every package, you'll get

Provide technical support to users

This includes troubleshooting hardware and software issues and providing guidance and assistance to users on how to use technology effectively across your organization.

IT strategy and planning assistance

This includes working with teams from different departments or functions to identify and address technical issues and develop and implement new technologies.

Technology assessment and recommendations

This includes staying informed about the latest trends and developments in the IT field and identifying opportunities to incorporate new technologies into your organization.

Training and guidance to users

This includes providing instruction and support on using technology effectively and developing and delivering training materials and programs.

Developing and maintaining documentation

This includes creating and maintaining technical documentation such as user guides, system documentation, and technical specifications

Vendor management and procurement assistance

Vendor Management and Procurement Assistance are two essential aspects of business operations. We will build and maintain relationships with suppliers and manage product and service acquisition.

Patch management and software updates

Patch management is critical to maintaining computer systems, software, and networks. We will manage, acquire, test, and install multiple patches on existing applications and software tools to correct security vulnerabilities and other bugs and improve software performance and usability.

Remote monitoring and management

Remote Monitoring and Management (RMM), we remotely and proactively monitor endpoints, networks, and computers. RMM will help us reduce downtime and respond to issues quickly.

Performance and activity reports

Performance and activity reports in IT are critical for understanding how well a system or a network functions and for gaining insights into the activities or actions taken within those systems. These reports can provide comprehensive data and help in decision-making, identifying potential issues, and planning for future capacity or growth.